Warwick loves to represent itself as one cohesive whole. It has smug little banners as you drive in. The campus is encapsulated within the bounds of
University Road. Big Nige invites you to breakfast to allow students to give him feedback. There’s even a book about Warwick
PLC – we’ve all heard the student spiel about the vast, corporate machine. Except that this cohesion is porkier than the animated pig. Everywhere you look, campus is in fact a Sellotaped machine of cogs. Lecturers, I have generally found, refuse to be cogs. From the snide, throwaway remark about the infantilism of seminar registers to a downright refusal to follow standard marking schemes, academics will always be stubborn bastards. Hurray.
Now this is where the bitch comes. A streaming deluge of vitriol and frustration, poured liberally over one particularly cogged and clogged machine. ITS. May they be disembowelled and hung on the ‘Welcome to Warwick’ poles. It has to be said, Res Net is vastly improved from my arrival in 2005. It took them a couple of years to wise up on the big download clients like SoulSeek, LimeWire and BitTorrent, but they got there eventually. Hey look - they even know what 4OD is! Now last time a fellow journalist bitched about one tentacle of the Warwick octopus, he was summoned to the department in question and got a smacked botty. It’s discourteous to complain through a student newspaper apparently. The correct approach is of course to complain to the department itself.
This poses a slight problem with ITS. While the residential network is buffing its nails and ignoring your frantic attempts to access JSTOR, you are of course incapable accessing customerservices@warwick.ac.uk. By the time service is restored (the February record is 48 hours, with a hitch in Monday’s service of…oh, 3 hours and counting), all that seething anger which you could channel into such beautifully vituperative eloquence has completely died. You’re just thankful to have Facebook again. With a righteous indignation only topped by Christian saints, I constructed an e-mail of (fairly) polite complaint. After a fortnight’s gap, I got a thinly veiled middle-finger from their ‘customer services’ desk. ‘Resolution,’ it said in tones of injured pride, ‘was not as expedient as we had wished’.
Well that’s one thing you got right.
I feel sorry for them sometimes. Their mission statement, to which I’m inclined to give about as much credence as Thomas’ lost Gospel, is simply to give us students the Internet. And the most efficient way to do this is to stop us downloading the next series of Lost. Fair play. What they’ve failed to take into consideration is Warwick’s inherent geekiness. If the odd theatre student can come equipped with a sound knowledge of html, then my God, what are the computer scientists capable of? So they ban one thing, and the Geek Army C++ their way out of it. And down comes Res Net. According to a polite lady in Reception, ITS don’t work on weekends. I thought it an embarrassing misconception on her part not to realise that they don’t work on weekdays either. Poor lady, what did she know.
I am an honest citizen. I have never downloaded at Warwick, though I did manage to stop Res Net for a day without even knowing about it. But that’s a story for another day. Like discovering a faithless lover, I don’t even know what to fume most about. Is it the wasted time and money on an unfulfilling service? Or is it the overwhelming sense of dishonesty, the lack of prior warning? I resort to the inferior services of the library or (grurgh) the student computer room. Such a grey, soulless experience. All I can do is write another twisted love letter, to vent my bitter feelings. ‘Dear ITS, I would like to lodge a complaint’. There. That told you.
